Web Design Industry Survey

Web Design Industry Survey

Which of the following services do you supply?

(Select all that apply)

Select all that apply

Web design

Web development / programming

Website management

SEO services

Reseller web hosting

None of the above

How many clients do you currently service?

(Select one of the following)

Select one of the following

2 – 5

6 – 10

11 – 20

20+

In recent years, do you think that the average customer has increased their expectations of the services they receive from web designers in any of the following ways?

(Select all that apply)

Select all that apply

Expect cheaper web design services

Expect more extras as inclusive part of service

Expect more cutting-edge design

Expect more sophisticated functionality

Yes, but none of the above

No, no change

In the past 2 years, have you had to cope with any of the following challenges?

(Select all that apply)

Select all that apply

Your clients’ budgets being reduced

A reduction in new clients

A customer-facing member of your team leaves at short notice

A reduction in your own staff

A reduction in your resources for equipment such as software / hardware

Cheaper competitors under-cutting you more

None of the above

Do you agree that clients should retain any of the following?

(Select all that apply)

Select all that apply

The ability to make edits to their website themselves at short notice

The ability to switch their website on/off themselves at short notice

A back-up copy of their website design (on server or CD)

Domain names registered under the company owner’s name

Web hosting registered under the company owner’s name

Contact details and password for the provider hosting their website

None of the above

Do you feel your clients regard your services as being integral to the overall success of their business?

(Select one of the following)

Select one of the following

Yes

In recent years, have you found any of the following to be true?

(Select all that apply)

Select all that apply

Clients require more support than before

Clients require more out-of-hours work than before

Clients require lower hourly fees

Clients are making ongoing changes to the brief more than before

Clients are controlling the brief more tightly than before

Clients under-estimate the maintenance of a website following launch

None of the above

In the past 2 years, where there have been any complaints or concerns expressed by clients, which areas have they centred around?

(Select all that apply)

Select all that apply

Design / appearance of their website

Reliability / functionality of their website

Presence within search engines

Timeliness of your response to issues

Quality of your customer care

None of the above

We have received no complaints / concerns

Do you feel your clients value your support as being equally valuable to their business as their traditional support services like accountant / lawyer / bank?

(Select one of the following)

Select one of the following

Yes

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